Refund & Cancellation Policy

3.1 Nature of product

Biz Matrix sells an instant digital product: on-screen unlock of the full action plan and a downloadable PDF report, delivered immediately after payment confirmation. No physical goods are supplied.

3.2 Cancellation

Because access is unlocked instantly, an order cannot be cancelled after payment is successful. You may abandon checkout at any time before completing payment without charge.

3.3 No refund after consumption

Once the Report is generated, unlocked on-screen, downloaded or emailed, the service is deemed fully consumed and is non-refundable. Change of mind, dissatisfaction with the recommended entity type, or a differing view from your professional adviser does not qualify for a refund, as the product is a heuristic decision-support output delivered as described.

3.4 Eligible refund cases

A refund (or re-delivery, at your option where applicable) will be considered in the following cases:

1. Double or multiple deduction for the same order;
2. Payment captured but access not unlocked and the Report not delivered, after our re-delivery attempt fails;
3. Duplicate purchase of the same Report in the same session due to a technical error;
4. Technical defect that prevents the Report from opening or downloading and which we cannot fix.

3.5 How to claim

Email nexifydigital03@gmail.com within 7 days of the transaction with the registered name, email, payment date and time, transaction/order ID, amount, and a screenshot or bank SMS. Failure to provide these may delay the claim.

3.6 Verification window and timelines

• We will acknowledge the request within 48 hours.
• Verification with the payment gateway takes 5–7 business days.
• Approved refunds are initiated to the original payment method and typically reflect in 5–10 business days thereafter, depending on your bank or the payment instrument. We have no control over bank processing times.

3.7 Failed transactions

If the amount is debited but the transaction shows as failed or pending at the gateway, the amount is usually auto-reversed by the bank/gateway within the timeline prescribed by RBI regulations. If not, contact us with the details above.

3.8 Non-eligible cases

Refunds are not available for accessing the Platform incorrectly, entering wrong assessment inputs, inability to use the Report due to your device or browser, sharing of access, or abuse of this policy.

3.9 Escalation

If you are unsatisfied with the outcome, escalate to the Grievance Officer.